'I just placed an order on your website, like 2 minutes ago, I need to check on something.'
'Okay, sometimes it can take up to 10 minutes for it to show in our system, so I can't see it just yet, but what was your question about the order?'
'What time is it there?'
'..It's almost 7:30'
'So you're like, three hours ahead of me. If it was three ago and you said it takes 10 minutes you should be able to see it now. Does that make sense?'