Stupid Customer'Excuse me, this egg timer I bought from your shop is not working, can I please return it.’
Employee looks at the instructions for the egg timer for the Stupid Customer.
Stupid Customer
‘This egg timer is too difficult to understand, can I please have the full refund.’
Employee
‘Sorry we don’t offer refunds, only exchanges or credit notes.’
Stupid Customer
‘I don’t want a credit note.’
The Stupid Customer accepts the exchange. However, decides on exchanging the egg timer for an identical one to the original she tried to return.
Submitted by;
Theresa Hargreaves
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